Terms & Conditions

Effective Date: 28/06/2026

Welcome to Zipgro Mart. These Terms & Conditions govern your use of our website (www.zippromart.in), mobile application, and services. By accessing or using Zipgro Mart, you agree to comply with these Terms.

  1. Acceptance of Terms

By registering an account, browsing, or placing an order through Zipgro Mart, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

If you do not agree with any part of these Terms, please discontinue using our services.

  1. Eligibility

To use our services, you must:

  • Be at least 18 years of age or use the service under parental supervision.
  • Provide accurate and complete registration information.
  • Maintain the confidentiality of your account credentials.
  1. Account Responsibility

You are responsible for:

  • Maintaining your login credentials.
  • All activities conducted through your account.
  • Updating your personal information whenever necessary.

Zipgro Mart reserves the right to suspend or terminate accounts involved in fraudulent or illegal activities.

  1. Products & Availability
  • Product images are for illustration purposes only.
  • Actual packaging may vary depending on the manufacturer.
  • Product availability is subject to stock.
  • Certain products may have quantity limits.
  • Prices are subject to change without prior notice.
  1. Pricing

We strive to provide accurate pricing.

However:

  • Prices may change due to market conditions.
  • Promotional prices are valid only during the offer period.
  • Taxes will be charged as applicable.
  • In case of pricing errors, Zipgro Mart reserves the right to cancel or modify the order.
  1. Order Acceptance

Your order becomes confirmed only after successful payment or confirmation (for Cash on Delivery where available).

We reserve the right to:

  • Reject any order.
  • Cancel suspicious transactions.
  • Limit quantities.
  • Refuse service where necessary.
  1. Delivery Policy

We aim to deliver orders within the estimated delivery time.

Delivery times may vary due to:

  • Weather conditions
  • Traffic
  • High order volumes
  • Festivals
  • Force majeure events

Customers should ensure someone is available to receive the order.

  1. Delivery Charges

Delivery charges may vary depending on:

  • Delivery location
  • Order value
  • Promotional offers

Any applicable delivery fee will be displayed during checkout.

  1. Payments

We accept secure online payments through:

  • UPI
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallets
  • Cash on Delivery (where available)

All online transactions are securely processed through authorized payment gateways.

  1. Cancellations

Customers may cancel an order before it is dispatched.

Orders that have already been packed, shipped, or are out for delivery may not be cancelled.

Zipgro Mart reserves the right to cancel orders due to:

  • Product unavailability
  • Payment issues
  • Pricing errors
  • Suspected fraudulent activity
  1. Returns & Refunds

Returns are accepted only for eligible products.

Customers should report damaged, incorrect, expired, or missing products within 24 hours of delivery.

Refunds, where approved, will be processed to the original payment method within 5–10 business days.

Certain categories such as fresh produce, dairy, frozen foods, and opened products may not be eligible for return unless defective.

  1. Product Quality

We strive to deliver fresh and high-quality products.

If you receive:

  • Damaged items
  • Expired products
  • Incorrect products
  • Missing items

Please contact our customer support immediately with supporting photographs where applicable.

  1. User Conduct

Users shall not:

  • Use the platform for unlawful purposes.
  • Attempt unauthorized access.
  • Upload malicious software.
  • Misuse promotional offers.
  • Provide false information.
  • Interfere with platform operations.

Violation may result in suspension or legal action.

  1. Intellectual Property

All content on Zipgro Mart including:

  • Logo
  • Brand name
  • Images
  • Graphics
  • Icons
  • Text
  • Software

is the exclusive property of Zipgro Mart and may not be copied or reproduced without written permission.

  1. Promotions & Coupons

Promotional offers:

  • Are subject to individual terms.
  • Cannot be combined unless specified.
  • May be withdrawn at any time.
  • Are valid only during promotional periods.

Zipgro Mart reserves the right to reject promotional misuse.

  1. Limitation of Liability

Zipgro Mart shall not be liable for:

  • Indirect losses
  • Business interruption
  • Delayed deliveries beyond reasonable control
  • Technical failures
  • Third-party service interruptions

Our maximum liability shall not exceed the value of the affected order.

  1. Privacy

Your use of Zipgro Mart is also governed by our Privacy Policy.

We are committed to protecting your personal information and processing it responsibly.

  1. Third-Party Services

Our platform may integrate third-party services including:

  • Payment gateways
  • Delivery partners
  • Analytics providers
  • Communication services

Their services are governed by their respective terms and policies.

  1. Force Majeure

Zipgro Mart shall not be responsible for delays or failure caused by events beyond reasonable control including:

  • Natural disasters
  • Government restrictions
  • Pandemic
  • Flood
  • Fire
  • Strike
  • Internet outages
  1. Modification of Terms

Zipgro Mart reserves the right to update or modify these Terms & Conditions at any time.

Changes become effective immediately upon publication on the website or mobile application.

  1. Governing Law

These Terms shall be governed by the laws of India.

Any disputes shall be subject to the exclusive jurisdiction of the competent courts in the location where Zipgro Mart is registered.

  1. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us.

Zipgro Mart

🌐 Website: www.zippromart.in

📧 Email: support@zippromart.in

Thank you for choosing Zipgro Mart. We appreciate your trust and look forward to serving you.