Effective Date: 28/06/2026

Welcome to Zipgro Mart. Your privacy is important to us. This Privacy Policy explains how Zipgro Mart (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you use our website (www.zippromart.in), mobile application, and related services.

By using our services, you agree to the practices described in this Privacy Policy.

  1. Information We Collect

We may collect the following types of information:

Personal Information

  • Full Name
  • Mobile Number
  • Email Address
  • Delivery Address
  • Billing Address
  • Date of Birth (optional)
  • Profile Information

Account Information

  • Username
  • Password (encrypted)
  • Order History
  • Wishlist
  • Saved Addresses

Payment Information

For online payments, we use secure third-party payment gateways. We do not store your complete debit card, credit card, or banking information on our servers.

Device Information

  • Device Type
  • Browser Information
  • IP Address
  • Operating System
  • App Version
  • Device Identifier

Usage Information

  • Pages Visited
  • Products Viewed
  • Search History
  • Shopping Cart Activity
  • Purchase History
  • Referral Source

Location Information

With your permission, we may collect your location to:

  • Display available delivery areas
  • Calculate delivery charges
  • Improve delivery accuracy
  • Show nearby offers
  1. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Create and manage your account
  • Verify your identity
  • Process payments securely
  • Provide customer support
  • Send order confirmations and delivery updates
  • Improve our website and mobile app
  • Personalize product recommendations
  • Offer discounts and promotions
  • Prevent fraud and misuse
  • Comply with legal obligations
  1. Marketing Communications

With your consent, we may send:

  • Promotional emails
  • SMS notifications
  • WhatsApp messages
  • App notifications
  • Special offers
  • Discount coupons
  • Festival promotions

You can unsubscribe or opt out at any time through your account settings or by following the instructions in our communications.

  1. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to:

  • Remember your preferences
  • Keep you signed in
  • Improve website performance
  • Analyze visitor behavior
  • Personalize your shopping experience

You can manage or disable cookies through your browser settings, though some features may not function properly.

  1. Information Sharing

We do not sell your personal information.

We may share your information only with trusted third parties such as:

  • Delivery partners
  • Payment gateway providers
  • Customer support service providers
  • Technology and hosting providers
  • Marketing service providers (where permitted)
  • Government or legal authorities when required by law

All third-party partners are expected to protect your information appropriately.

  1. Data Security

We implement reasonable administrative, technical, and organizational safeguards to help protect your personal information, including:

  • SSL encryption
  • Secure payment processing
  • Encrypted passwords
  • Firewall protection
  • Restricted employee access
  • Regular security monitoring

While we strive to protect your information, no online platform can guarantee absolute security.

  1. Data Retention

We retain your information only as long as necessary to:

  • Provide our services
  • Fulfill legal obligations
  • Resolve disputes
  • Enforce our agreements

When no longer required, we securely delete or anonymize your information where appropriate.

  1. Your Rights

Subject to applicable law, you may have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Update your account details
  • Request deletion of your account and personal data
  • Withdraw consent for marketing communications
  • Request a copy of your personal data

To exercise these rights, please contact our support team.

  1. Children’s Privacy

Our services are not intended for children under the age of 18 without parental or guardian supervision.

We do not knowingly collect personal information directly from children.

  1. Third-Party Links

Our website or app may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of those third-party websites. We encourage you to review their privacy policies before providing personal information.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on our website and mobile application with the revised effective date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

  1. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

Zipgro Mart

🌐 Website: www.zippromart.in

📧 Email: support@zippromart.in

Your Trust Matters

At Zipgro Mart, we value your privacy and are committed to protecting your personal information while providing a secure, convenient, and reliable online grocery shopping experience.